Last Updated: 1st October 2023
Thank you for shopping at Mind My Soul Collective. We value your satisfaction and want to ensure a transparent and fair refund process. Please read our Refund Policy carefully to understand your rights and responsibilities.
Refund Eligibility
Eligibility Window: You have up to 14 days from the date of receiving your item to request a refund.
Condition of the Item: To be eligible for a refund, the item must be in the same condition as when you received it. It should be unused, in its original packaging, and free from any damage or signs of wear and tear.
Return Shipping Costs: You are responsible for covering the cost of returning the item.
How to Request a Refund
To initiate the refund process, please follow these steps:
1. Email us at info@mindmysoulcollective.com with the subject line "Refund Request - [Your Order Number]."
2. In your email, provide the following information:
3. Await our response: Our customer service team will review your request and respond to you within 5 business days with further instructions.
Refund Process
Once your refund request is approved, we will process your refund as follows:
Refund Method: We will issue the refund using the original payment method you used during the purchase.
Processing Time: Please allow 14 business days for the refund to be processed after we receive the returned item and verify its condition.
Notification: We will send you an email confirmation once the refund has been initiated.
Non-Refundable Items
Please note that the following items are not eligible for a refund:
Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Customised or Personalised Items: Items that have been customized or personalized to your specifications cannot be returned or refunded unless they are defective or damaged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@mindmysoulcollective.com. We will work with you to resolve the issue and provide instructions on returning the item, if necessary.
Contact Us
If you have any questions or need further assistance with our Refund Policy, please contact us at:
Email: info@mindmysoulcollective.com
We appreciate your business and strive to make your shopping experience with us as smooth and enjoyable as possible. Thank you for choosing Mind My Soul Collective.
Please note that this Refund Policy is subject to change, and any updates will be posted on our website.